Collectors Society - Michael W. Cooper's Journal Entry
More money...Less service
Posted: 11/6/2009 8:31:07 PM
Views: 129
Even NGC has joined the ranks of short changing the customer.
I recently decided to renew my paid membership, but because I had taken a break from the ranks of the paid membership, they charged me $109 for a year, vs the standard $99 for a regular renewal. Since paying that money i have tried to see my order status, and everytime I try (with 1 exception), I get the message "Database is not available". It was this way all of the last weekend, because I tried 7 or 8 times to see the status...same thing... database not available. I shot off a message to NGC, and I got their automated response, finally I got a semi-real answer on tuesday saying they were down for maintenabce...blah blah.. typical blow-off-the-customer. Well... anyway.. the database is down again tonight?? I am wondering who do I need to call to find out the status of my coins, because you cannot find the info online, as the database seems to be out of commission permanantly.
Just felt like venting... the more we pay, the less we get. Like lambs being led to the slaughter.
Coop