Posted: 1/25/2008 3:46:17 PM |
My sincere thanks to rfar for the TIME and ENERGY and ENDURANCE dealing with Heritage and for sharing his experience.
I truly can't thank this member and this customer enough for taking the time an effort of posting what sounds to me like quite an ordeal.
Personally, I've wanted to begin selling some coins, and I was overwhelmed by all the ins and outs of the process of starting to sell on eBay, listing items, getting good images, creating listings with IMPACT, accepting PayPal, shipping, and so forth.
Therefore, when I received mailings from Heritage, and saw in The Numismatist (from the ANA) that they were "the official" auctioneer of the [fill-in-the-blank] coin show or of the ANA, or whatever the relationship was, I felt "They could be the solution to my problem!"
Their literature was glossy and impressive, and I was lured. Admittedly, the affiliation with the coin shows and the ANA was the reassurance. Now I know that it it may no be all it is cracked up to be, and perhaps doing the job myself (on eBay) isn't so bad after all. That old expression about "If you want it done right, do it yourself" rings truer than ever.
I wish others who have had bad experiences wrote stories like this gentleman did, and may have spared him, like he has spared me, or at least PREPARED anyone who now chooses to enter a contract with Heritage. I also hope that maybe NOW they will "come out of the closet" if only to say "Yes, this has happened to me too." Sort of like crime victims on Law & Order. If this is a broad and far-reaching problem, perhaps Heritage should be dropped as the "official" auctioneer of anything, a show, or of the ANA, whatever it may be. We will not know until other Heritage customers speak up and say so.
Tell the ANA -- they say they solicited feedback from members about the contract with NGC being their official grading service. Perhaps feedback about who is the official auctioneer at Money Shows or Conventions is important as well, particularly if ANA members receive such poor service.
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