Member Journal Entry:

Re: "Finally"

Posted: 2/4/2008 1:57:56 AM | Views:480

The Mint's turnaround time...

Don't you find it remarkable that while you waited from a November order until February to get 2007 coins, the Mint was busily pumping out 2008 coins?

I mean, call me crazy, but shouldn't it be FIFO? First in, First out? Are we TOO logical to think in such rational means? That old orders should be processed before new ones? A radical notion I know, but what do we know about customer service, after all, the Mint transfers their role for the administration to a company (Accenture) with primarily off-shore locations, with even one or two in North America. The Mint takes DOWN their web site on the SAME DAY they launch a tremendously popular new, limited edition, commemorative coin, and at the same time does NOT add additional phone staff.

What do we know? They have ALL the brilliant ideas.




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